Don't discount the process of learning the process

Sometimes it's not how good the process is, but how the team gets to the solution.

When introducing new process, like tracking defects or managing resources I've found that sometimes the business and the development team need to have some room to work their way through it. For example I've Introduced Issue/Fix/Bug tracking to several clients over the years; along with managing assignments of these to resources. I know of a couple of ways that are very effective, but the client is rarely ready to just use the solution in it's entirety right away. Over time the process eventually becomes what it needs to be, but the team feels like they brought it to where it needed to be.